ICT Academy

Refund & Cancellation Policy

Effective Date: May 30, 2026. This policy outlines our terms and guidelines regarding course fee payments, monthly access subscriptions, and refund eligibility.

1. Digital Content & Monthly Course Fees

ICT Academy provides digital educational services, including live interactive online sessions, on-demand video lecture recordings, downloadable PDF lecture notes, code repositories, and online examination assessments.

Course fees on ICT Academy LMS are billed either as monthly modular access fees or full-course payments. Because instant digital access to copyrighted learning materials, video recordings, and cloud server resources is provisioned immediately upon transaction confirmation, payments are generally considered non-refundable once digital access has been granted, except under the circumstances outlined below.

2. Eligible Circumstances for Refund

A refund or credit note may be granted strictly under the following verifiable conditions:

  • Duplicate Payment / Overcharge: If your card or bank account was debited more than once for the same course or monthly fee due to a payment gateway timeout or technical failure.
  • Course Cancellation by Academy: If ICT Academy cancels a scheduled course or tutorial program prior to the start of lectures and is unable to provide a suitable alternative batch.
  • Technical Inaccessibility: If an active paid student experiences documented, verified technical system errors originating entirely from our servers that prevent any access to course materials for more than 7 consecutive business days, and our support engineering team cannot resolve the issue.

3. Non-Refundable Scenarios

Refunds will not be approved under any of the following circumstances:

  • Change of personal preference, schedule conflicts, lack of time, or inability to attend live online classes after payment has been completed. (All live classes are recorded and archived for on-demand playback).
  • Student's personal device limitations, lack of compatible software, poor internet connectivity, or power interruptions on the student's end.
  • Failure to submit assignments, sit for examinations, or achieve a passing grade.
  • Disciplinary termination or account suspension resulting from academic dishonesty, harassment, or violation of our Terms of Service (such as sharing credentials or unauthorized distribution of course videos).
  • Refund requests submitted more than 7 calendar days after the payment transaction date.

4. Refund Request Process & Timelines

To submit a formal refund request, please adhere to the following procedure:

Step 1: Email our finance desk at academyict3@gmail.com within 7 calendar days of the transaction.

Step 2: Clearly provide your Registered Student Name, Registered Phone Number, Course Name, Selected Month, Transaction ID, Payment Slip/Receipt, and an explanation of the issue.

Step 3: Our administrative review board will review the system audit logs and respond within 3 to 5 business days.

Step 4: If approved, refunds will be credited back exclusively to the original payment source (credit/debit card account or source bank account) within 7 to 14 business days, subject to bank clearance schedules.

5. Contact Billing Support

For any questions regarding fee receipts, payment verification, or billing inquiries, our support team is available during office hours:

Billing Email: academyict3@gmail.com

Hotlines: +94 705688895 / +94 781066642

Registered Office: 94/05, Swarnabhumi Mawatha, Nawagamuwa, Ranala, Sri Lanka